Terms & Conditions

TERMS & CONDITIONS

Payments

A non-refundable 25% deposit is required to secure your booking. Bookings are not confirmed until the deposit has been paid.

Any bookings less than 7 days, payment is required in full to secure your booking.

Final payments are due no later than 14 days prior to the event date.

If payment has not been made in full by the event date, the booking will be cancelled by us, and any monies paid will be forfeit.

Bookings

Bookings can be made via our website or via email or Instagram/Facebook.

Bookings are not confirmed until the 25% deposit payment has been received.

Hire period

The standard hire period is 3 days. You may hire for an extended period, an extra fee will be applicable.

Pricing

All pricing is dependent on length of hire, event & location and will be outlined prior to hire.

All pricing includes rental of audio guestbook and any other hire items only.

If you wish for us to deliver/collect or setup, an additional fee will apply. Customer collection is an option which is free.

If you are hiring items extra to our audio guest book. Pickup/drop off is required from you.

Everlasting Moments reserves the right to change/update prices at any time.

Customer pick up

Items can be picked up and returned by hirer if you wish to save on delivery fees. We are based in Dairy Flat, Auckland. Pick up/drop off is to be arranged at a mutually convenient time.

Protection must be used when transporting hire items. Responsibility must be taken for transporting to and from venues and locations.

Pick up and return times are to be agreed to at the time of booking and must be adhered to.

We understand that things can happen, however if we have no communication from the customer and is late to pick up or return items, a fee of $30 will be charged every hour until the items have been picked up/returned.

If someone else is collecting or dropping off on your behalf, please ensure they aware of the care that is required whilst transporting.

Please make sure your vehicle is large enough to transport hire items. We will let you know the dimensions of all products prior to hiring.

Delivery and collection

The delivery and collection fee are dependent on the venue location and number of items hired.

Delivery/collection is to be arranged for a mutually convenient time.

Cancellation policy

All cancellations will result in the forfeit of the 25% non-refundable deposit.

Any cancellations made less than 48 hours prior to the hire period, we reserve the right to keep full payment.

Bond and care of hire items

The hirer is responsible for all items during the hire period and must take all care to ensure all items are safe and secure and don’t get damaged.

A bond of $100 is applicable when hiring items. This may increase due to the number of items hired at any one time. The bond amount will be clearly stated on the quote/invoice.

The bond amount will be refunded by internet bank transfer within 3 days, provided that all items are returned in the condition they were hired in and no damage.

All items must be returned in the condition that they were hired in.

All items must be protected from the weather, during transporting and during use. Any water damage will incur charges for repairs or possible replacement.

No equipment is to be left outside overnight. It is the hirer's responsibility to ensure that all equipment is kept dry, safe and secure at all times.

If there is any damage whilst in your care, please let us know immediately.

Acceptance of the quote and payment of the 25% deposit is acceptance of these terms and conditions.

PRIVACY POLICY

We collect personal information from you, including information about your:

• name
• contact information

We collect your personal information in order to get details about you and your event.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at enquiries@everlastingmoments.co.nz, or +64272450159.